Frequently Asked Questions

You will not need to present any documents when you pick up the car. You will go through online check-in before you arrive to Iceland. In the online check-in you must provide driver license information and credit card information for security. The provider will not hold any deposit on your card while you have the car

The minimum age for renting a car with our provider is 20 years of age. Renter must be 20 years of age to rent a vehicle at Zero Car. To rent a large size SUV or a passenger car the renter must be 23 years of age.

We only accept online payments. We accept all major credit cards and debit cards.

The provider accepts all foreign driver´s license if they are valid and can be read by staff members (in English or at least with Latin characters) If not, please bring an International Driver´s License.

The provider does not hold a deposit from our customers while they have the rental car. In the Online Check-in process an imprint of the credit card is hold as a guarantee. If the renter does not have a credit card 16-digit number debit card is accepted.

You have to rent the car for minimum of 48 hours

Zero excess is included in our prices. You do not have to decide on expensive insurances anymore.

No, all insurances are included in the price

The provider for Zerocar.is is Blue Car Rental, a local car rental founded in 2010. We work with local car rental simply because of their quality. They have the newest car fleet, great cars and quality service. They are the only car rental who offer a modern car rental service with online check-in which avoids the most complained thing regarding car rental service – the waiting time!

We do accept 16-digit number debit cards both for payment and as a guarantee while the car is in your possession. Keep in mind that we do not block any amount from our customers cards.

The Roadside Assistance Waiver reduces the amount that Zero Car charges for assistance that is required because of a breakdown, accident, damage, or other reasons that are the driver´s / renter´s responsibility to ZERO. Zero Car offers 24/7 Roadside- and breakdown assistance through our phone number +354 773-7070. We have service partners all around the country that we use in case of breakdowns, accidents, damages, or other incidents that require assistance. In case a replacement car is needed due to such an incident Zero Car of course provides the renter with a new car as quickly as possible. If roadside assistance is required because of a breakdown, accident, damage or other reasons that are the driver´s / renter´s responsibility Zero Car will charge the renter for the assistance. The fee for such assistance and/or retrieval fee for picking up a rental car can often vary from 35.000 ISK to 450.000 ISK depending on the location and what type of assistance is required. That is in addition to the damages to the rental car itself. This fee is of course not charged if the assistance can be traced to a breakdown, accident, damage, or other reasons that are Zero Car responsibility.

Roof box is the perfect solution if you need some extra space for your luggage or equipment. The roof box are 410 liters with a dimension of 175x85x45 and can carry up to 50 kg.

It all depends on the car you are renting and your luggage. The rule of thumb is that 2-3 medium sized luggage can fit to the smallest car option. Mid-sized cars can carry up to 4 luggage. The larger cars can carry up to 5 luggage. Keep in mind that his all depends on the size and shape of the luggage. If you are renting a 7 seated vehicle and there are 7 passengers the luggage space is minimum. You only fit around 2-3 medium sized luggage to the trunk when both trunk seats are in use. We recommend adding a roof box for more luggage space.

All rental cars come with studded winter tires from November 1st to April 15th. Studded winter tires are not allowed by Icelandic laws on a different period.

All cars come with USB, Bluetooth, and AUX ports

Our 4G WIFI portable device is perfect for staying connected on your trip. You can connect up to 10 devices to the network with unlimited data. Share your unique Icelandic experience with friends and family at home. Stay updated on the latest news and weather conditions. The 4G WIFI will make your life easier on the road !

Only available for 7 seated vehicles

We have listed similar options if there is any for each selection. You will be provided with the booked vehicle or a similar option. In case of any troubles, we guarantee similar option or an upgrade without additional cost. If you book vehicle with automatic transmission you will receive one.

You can simply modify your booking at our website. Simply log in to your booking area and modify it.

After you pick up your car we do not offer refund for unused, or partly used days. If you modify your booking before your pick up we will refund you the difference.

We have two offices, located at Keflavík International Airport and Downtown Reykjavík City. You can find more detailed information under deliveries at our website.

Keflavík International Airport office: You can collect the keys at any time as the key box is available 24/7. If further assistance is needed there will be a staff member at the office from 6:00 am until 2:00 am. Reykjavík City office: You can collect the keys at any time as the key box is available 24/7. If further assistance is needed there will be a staff member in the office from 8:00 am until 6:00 pm. If you need assistance you can reach us by phone 24/7 or via e-mail: - Phone: +354-773-7070 - E-mail: info@zerocar.is

Our emergency breakdown assistance service is open 24/7. If you have any problems do not hesitate to call the provider. They have excellent customer service. The number is +354 773-7070 If there are any injuries, we ask you to call 112 before you reach contact the provider.

You can cancel your booking through manage booking. If there are less than 7 days until your pick up you need to send us an e-mail info@zerocar.is

You can cancel your car up to 24 hours before your pick up and get a 100% refund. For cancellations, with less than 24 hours to pickup and no show we charge 100% of your rental.

If you have an accident, we ask you to fill out the accident report located in the car. You will need to get the signature from all drivers involved in the accident. When you return the car, we ask you to return the car report to our staff members on site. Keep in mind that in case of damage on the car the accident report is necessary! You will not be charge for the damages as our prices include zero excess insurance. If anyone is injured, we ask you to call 112 (emergency service) straight away.

Before you arrive we ask you to finish our online check in. the online check-in will walk you through our safety and rental terms. After you have finished your online check-in we will send you an access code before you pick up your car. You than use the access code to pick up your car key at the key box. The car will be parked outside the office and if you had ordered any extras they will be in the car

On the arrival hall you will see a sign, Car Rental Shuttle Service and Blue Car Rental Logo. It will guide you out to the shuttle bus which will take you to our office. The distance is only few hundred metres. After returning the car you can take the shuttle bus back to the airport. The bus stops outside Blue Car Rental office

30-60 minutes before your pickup time, you will receive an e-mail with the code you use to open the key box. The car will be waiting for you outside our offices and if you ordered any extras they will be in the car

We recommend you to return the car 1,5 - 2 hours before your flight. You should drop off all the passengers at the airport before returning the car. As all insurances are included with Zero deductible you can simply return the car and leave. If there have been any damages on the rental car while it was in your possession we recommend you to arrive a little earlier as we need to see if the accident report has been filled out correctly.

You´re in luck. As all insurances are included and the deductible is Zero, you have the option to return the keys in a key box outside Blue Car Rental opening hours. You will receive confirmation the morning after the return.

All rentals are picked up in the key box. There will be staff members on site if you need any assistance with the key box or have any questions.

After you pick up the car, we will send you condition report of the car. If you do not see the damage on the condition report, you can contact the provider to have it added to the report or simply take photo and send it to the provider.